Animated videos that your users and prospects will love to learn from

We simplify complex SaaS workflows into engaging, easy-to-understand videos that boost user adoption, reduce support tickets, and drive higher customer satisfaction throughout the entire lifecycle.

About us

At SupportSimplified, we believe great customer support starts with clear communication. We specialize in transforming complex SaaS workflows and technical content into simple, engaging animated videos that help users learn faster and remember longer.
 

With years of experience in technical support and video production, we understand the challenges knowledge teams face, including limited time and resources and the need to keep content fresh and effective. That is why we take your existing materials and craft videos that not only reduce support tickets but also improve user adoption, satisfaction, and retention.
 

Every video we create is tailored to your brand, includes a professional British English voiceover, and is designed to fit seamlessly into your support channels, from help articles and onboarding emails to YouTube and in-app guides.
 

Our goal is to help your customers succeed by making learning easy and enjoyable. Let us handle the content creation so your team can focus on what they do best.
 

Our services

Video based on a

screen recording

If you don't have a published article yet, but you have a screen recording that provides an overview of the functionality, we can refine and make this video more polished and customer-friendly.

Video based on a

knowledge article

We will convert a knowledge article into an animated video that explains the value proposition, installation, and successful usage of the functionality to your users.

Custom idea

 

If there's anything else you'd like animated to enhance your customer experience, we're here to assist!

How can I use video?

 

  • Add it to the top of your help articles to give users a quick, engaging overview before they dive into the details.
     

  • Publish it on your YouTube channel or other video platforms to increase discoverability and reach new prospects.
     

  • Share it in onboarding emails to help new users get started faster and reduce early questions.
     

  • Embed it directly within your app or customer portal as part of interactive guides or tooltips.
     

  • Use it in customer success meetings or training sessions to explain features clearly and consistently.
     

  • Include it in automated support replies or macros to answer common questions quickly.

Working with us is simple
 

After we have received your request we will:
 

  1. Review your current information on the subject and ask any necessary clarifying questions to ensure a complete understanding of the content and end goals. This is ideally completed over a web meeting.
     

  2. Provide a final quote and request any essential images or branded elements needed to commence the work.
     

  3. Once we have received all of the required materials, we will create a script, animate, and produce a draft of the final output.
     

  4. Upon completion, we will share a preview link of your new video and request any modifications you would like to make. We're happy to make a revision to get it to the perfect state. At this stage, we will issue an invoice and request full payment.
     

  5. After adding the finishing touches, we will deliver the final output as a Full HD (1080p) MP4 file for use in your support channels.

FAQ

The process can take as little as 2 days, depending on our current workload. We will strive to complete your projects before the dates you provide on the form.

 The videos are primarily designed to assist your customers from your knowledge articles, but they can be utilized in various ways. For instance, adding the videos to your YouTube channel transforms them into marketing collateral. You can also use them for sales enablement and during the implementation phases. Once you have enough content, you could even consider a video library for your users to navigate through.

You can offer as much or as little guidance as you prefer to help us reach the final output. For example, if you already have a script, we can use it, or we can develop our own, enabling you to focus on other business priorities.

Yes, we would be happy to! Just let us know where your written content is located via the contact form, and we can provide guidance.

Current AI video tools on the market have limitations. They can use stock images to create a story from your script or show a talking avatar, but they can't display your product screens, effectively convey your value propositions, or provide an authentic human voiceover.

All of our work is completed in North America; we do not outsource any part of the process.

Contact us for a free quote

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URL of article or screen recording
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